Arrival & Occupancy
Check-in begins at 3:00 PM; check-out is strictly by 11:00 AM. Maximum occupancy is limited to the number of guests confirmed at booking.
Refined Guest Policies & Terms Effective Dec 2024
Secure Booking
Guaranteed Best Rates
Check Availability
The Grand Alcazar Hotel maintains a standard of excellence through clear hospitality agreements. Below you will find our comprehensive guidelines on cancellations, payment security, privacy protections, and property conduct.
Financial Integrity
Booking, Cancellation & Payment
To ensure availability for all guests, a valid credit card is required at the time of reservation. Full payment is generally processed 48 hours prior to arrival, unless a non-refundable rate is selected. Cancellations made within 24 hours of check-in, or failure to arrive, will incur a fee equivalent to the first night's stay. During peak seasons and special events, a 7-day cancellation window applies to all luxury suites.
Property Standards
House Rules & Property Conduct
Professional Conduct
The Grand Alcazar maintains a smoke-free environment. Casino access requires adherence to our dress code and responsible gaming policies.
Damages & Prohibited Items
Guests are responsible for any damages incurred during their stay. Prohibited items include pets (except service animals) and hazardous materials.
Assistance
Policy FAQs & Contact
Can I change my reservation after booking?
Yes, modifications are permitted up to 48 hours before your scheduled arrival, subject to room availability and current seasonal rates. Group bookings may have different modification windows.
How are billing disputes handled?
Any discrepancies should be reported to the front desk immediately. For post-stay inquiries, please contact our accounting department at +61 426 781 390 with your reservation number.
What is the policy for late check-out?
Late check-out is subject to availability. Requests must be made on the morning of departure. A half-day rate may apply for check-outs after 12:00 PM.
Still have questions?
Our dedicated policy team is available 24/7 to assist with your specific inquiries.
Address
48 Harbour Street, 2000 Sydney
Phone
+61 426 781 390
Contact Support